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October 2017, Vol. 8, No. 8

Mobile unified communications market has growing pains

Odessa Medical Health Center in Odessa, Texas, has a 2019 deadline for replacing its legacy Nortel/Avaya phone system for its hospital and health clinics. The organization is already evaluating established and newer telephony and unified communications vendors' options so a new system can be tested and in place in time. One thing is certain. Brad Shook, the West Texas 28-location medical center's director of IT operations, wants the new telephony system and additional UC features to live in the cloud so he can use his Opex budget to pay for it monthly rather than tax his Capex budget. A cloud-based system would also make it easier to add UC features and capabilities for both mobile and wireline networks. While end-of-life for Odessa's legacy PBX is the driver for the replacement, other UC capabilities including secure messaging and video conferencing are also on the table because the mobile unified communications market no long offers just a communications application. "You get one technology, and all of a sudden you find out ...

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