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May 2017, Vol. 8, No. 4

How AI services are converging with unified communications

Artificial intelligence and machine learning are two of the biggest topics in computing right now. AI typically represents the broad concept of computers carrying out their own, autonomous tasks, using machine learning as a means to gain knowledge to make better decisions. AI services and machine learning can cross over into unified communications and collaboration to improve the ability of workers to manage and share information. Organizations can apply machine learning to discover how employees interact -- either ad hoc or around a specific project -- and then apply intelligence to improve collaboration. Consider, for example, the scenario of Jane and Bob working together on a project. As part of their efforts, they collaborate in the development of a proposal and a customer deliverable. Today, when Jane and Bob have their weekly status calls with the members of their team, they must manually compile the information they need to share on the call in advance.  With AI services, some intelligent process would have discovered the...

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