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IVR and diaster recovery

Bill Trussell EXPERT RESPONSE FROM: Bill Trussell

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QUESTION POSED ON: 12 October 2007
What is interactive voice response (IVR) and how can we use it to help our communications stay connected in the event of a disaster?

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EXPERT RESPONSE
Interactive voice response (IVR) systems were designed originally to take prompts from end users either by telephone key pad entry or now by voice, to solicit information to be passed by voice to the caller. It is conceivable that such a system could be employed to "take roll" of employees and to pass along role-based information once an employee has "checked in". Such a system could also be employed to keep customers and suppliers "connected" to your business as well. The only potential issue with such a scheme is the presumed availability of voice services to everyone affected by the disaster.


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