QUESTION POSED ON: 30 June 2006
I work with a company that has an Ericsson BP 250 in the Australia headquarters and we'll be opening a small San Francisco, Calif. Office soon. We are currently interviewing vendors for an IP telephony solution to connect the two offices, as well as mobile U.S. workers and eventually some other small international offices. Ericsson does not have a large support infrastructure in the U.S. and the recommended vendor is in southern California, a plane ride away.
In your opinion, are there inherent integration benefits to staying with Ericsson (they recommend the MX ONE) rather than working with a local vendor with another platform (Avaya, ShoreTel and Cisco are well represented in the area)?
Not only does minimal vendor access cause concerns, but Ericsson is using H.323 call signaling and I understand that SIP is becoming the standard of choice. Would this affect our investment and future interoperability between systems?
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