QUESTION POSED ON: 03 April 2006
In terms of time and money, how challenging is it to create a system where:
- Party A calls a call center, and the call center takes some information, creates a record, and then connects them to a voicemail-type system where the caller can leave a message in a WAV file that will be appended to the record;
- an automatic call is begun to Party B, phone number designated by Party A, where Party B will hear a message that Party A left a message for them and they can IVR (Interactive Voice Response) to the message;
- Party B can call the system using an IVR and retrieve the message; and
- the database with the messages always knows if someone retrieved the messages.
Do you know of a outsourcing firm that will do this?
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