Jon Arnold is Principal of J Arnold and Associates, an independent telecom analyst and marketing consultancy with a focus on IP communications. Previously, he was the VoIP Program Leader at Frost & Sullivan, where he was responsible for managing their subscription service for Global VoIP Equipment Markets. In March 2008, Jon -- along with fellow consultant Marc Robins -- launched IP Communications Insights, an industry portal designed to provide a broader voice for independent analysis and showcase their combined research, consulting and reporting services. In May 2008, Blogged.com ranked Jon's widely-read Analyst 2.0 Blog as #1 among all Telecom blogs, VoIP Now included his blog on their Top 100 Telecom blogs and in July 2008, Guy Kawasaki's Alltop portal included Jon's blog in their group of top VoIP blogs. Jon writes a bi-monthly column -- Service Provider Views -- for TMC, and is a Gerson Lehrman Group Leader, where his advice is regularly sought out by the finance and investment community. He also serves on the Editorial Advisory Board of Business Trends Quarterly.
Contributions from Jon Arnold, IP Telephony Expert
- Pulling the plug on desk phones and PBX phone systems
- Is it possible to connect the IP PBX to a wireless connection?
- The value of toll bypass in the enterprise
- What are the benefits and limitations of IP phones and digital phones?
- When it comes to PBX systems, how would you compare IP EPABX to digital EPABX?
- What's the best resource for support while setting up a hosted VoIP system for a client?
- What are the operational costs associated with VoIP after implementation?
- What are the soft savings of VoIP?
- What type of company structure will maximize VoIP ROI?
- What is more cost efficient -- VoIP or an IP telephony system?
- What are some best ways to save money on a VoIP deployment without losing too much quality?
- What are some good ways to measure VoIP ROI?
- How will VoIP impact the quality of phone calls on our network?
- What will change for our employees when they start using VoIP?
- What is the biggest hurdle in an efficient IP telephony migration?
- What is the future of VoIP in the remote emerging telecom markets?
- Are we too late for VoIP?
- VoIP in 2009?
- Are there any "green" advantages (like power or cooling) to using VoIP versus a traditional PBX?
- Is VoIP beneficial to everyone or just large enterprises?