VoIP, messaging, presence and conferencing -- these communication components are the main facets of unified communications (UC) technology. But what do these components run on, and what technologies make enterprise unified communications work?
This essential guide talks about the network infrastructure needed to support robust communications and the deployment strategies that make a successful rollout. Take a look at influencing technologies, like mobility and social collaboration, and how they are being incorporated into an enterprise's UC infrastructure. Get started learning everything you need to know to make enterprise unified communications work for you.
Network infrastructure and UC platforms
The network is the platform that enables all components of enterprise unified communications technology. If the aforementioned UC applications do not integrate, then the technology is not truly unified. Under the umbrella of unified communications platforms, some industry experts include UC clients, application integration, business process integration (BPI) and rules engines that give permissions or priority for routing the various UC components. Below are resources on each aspect of UC platforms.
Understand your network infrastructure needs before implementing unified communications technology. Continue Reading
Read "Process Integration Architecture," Chapter 9 of the book Enterprise Integration: The Essential Guide to Integration Solutions by Beth Gold-Bernstein and William Ruh. In it, you will gain an understanding of how business process integration works and why it is needed for complex application implementations, like UC. Continue Reading
A business rules engine (BRE) is a software application or system designed to manage and enforce business rules based on a set of attributes. This chapter, from the book Master Data Management and Customer Data Integration for a Global Enterprise, explains how BREs reduce the time and costs of application maintenance. Continue Reading
Making the enterprise mobile
One of the defining characteristics of the evolution of enterprise unified communications is mobility. Workforces are becoming mobile and expect enterprises to accommodate those mobile needs. Adopting mobile unified communications can create a productive and efficient workforce while cutting costs. But mobile UC isn't without its challenges. Read on for resources on avoiding deployment pitfalls and making mobile UC successful.
A mobile workforce can be a UC nightmare. Learn how to navigate the available mobile UC options to ensure efficient collaboration between users. Continue Reading
Integrating social platforms
Social media has become another outlet for employees to perform their business processes. Social media allows for better collaboration among employees through document sharing, presence and more. But enterprises must do more than simply purchase social software. Social platforms must be integrated with existing UC tools to enhance employee productivity, which requires a robust deployment strategy. Read on for advice on how to incorporate social media and build an enterprise social strategy.
Employees need social software that ties into business processes by integrating with unified communications tools. But enterprises shouldn't cram social elements where they don't belong. Continue Reading
Making enterprise collaboration work
Effective collaboration is essential for employees to do their jobs. Collaboration is comprised of many UC components, including messaging, conferencing and presence. These components come together to allow employees to work together and effectively achieve business goals. Emerging UC technologies, like WebRTC, are also having a huge impact on collaboration. Learn more about collaboration trends and how to successfully implement it.
There is more to enterprise collaboration than just video and audio conferencing. Learn what really constitutes collaboration and why it must be part of your UC strategy. Continue Reading
In this Q&A, Nemertes Research VP Irwin Lazar discusses where business social collaboration intersects with unified communications. Continue Reading
Learn the benefits of adopting business collaboration and what use cases highlight the need for collaboration technology. Continue Reading
Defining a UC strategy
It's not enough to adopt enterprise unified communications technology. Enterprises must have a defined strategy to ensure deployments are rolled out successfully. Clearly defined strategies help enterprises understand the needs of employees and roll out the UC features and tools that suit their needs. Learn more about how to develop a UC strategy and implement it effectively.
Most unified communications deployments are a mix of the cloud, hardware and software. Learn why enterprises choose to take this mixed route. Continue Reading
When preparing for an enterprise unified communications deployment, be clear on the needs of employees and the network to avoid purchasing unnecessary services. Continue Reading
Many enterprises still use consumer social networking tools, despite the availability of enterprise social software. But enterprises are starting to realize that consumer tools don't have the level of collaboration they need. Continue Reading
One of the best ways to ensure that mobile UC is successfully integrated into your enterprise is to create an evaluation program. Learn more about how to determine how your infrastructure can support mobility. Continue Reading
Enterprise UC definitions to know
Deploying enterprise unified communications means knowing what exactly terms like "bring your own device" and "collaboration" mean. Knowing exactly what UC services, technology and trends are is crucial to UC deployment. Learn what terms you need to know for deploying using our glossary.
- Bring your own device (BYOD)
- BYOD policy
- Collaboration platform
- Customer relationship management
- Social collaboration
- Enterprise collaboration
- Enterprise mobility