The concept of integrating communications with business processes has been around since the dawn of unified communications. Communications platform as a service, or CPaaS, has been hailed as the next step in UC that fulfills this vision.
The technology offers embedded communications through APIs that integrate capabilities such as voice and video with business applications to optimize workflows and business processes. But the CPaaS market is still relatively young and rapidly changing, with acquisitions and new products.
In this essential guide, learn how organizations can take advantage of embedded communications and select the right CPaaS vendor and platform for their communications needs.
What is CPaaS, and how do you use it?
Understanding the basics of CPaaS starts with learning the use cases that drive enterprise deployments. Learn how embedded communications through CPaaS is the next wave of UC and how CPaaS compares to other technology, such as unified communications as a service. For organizations looking to deploy CPaaS, find out the different ways communications capabilities can be integrated with business apps.
CPaaS offers organizations an alternative to on-premises communications technology, but organizations must weigh whether CPaaS or cloud UC fits their internal and external communications needs. Continue Reading
The state of the CPaaS market
The CPaaS market is incredibly active, with new startups entering the market and legacy UC players adding CPaaS capabilities to their portfolios. Learn how the market has evolved and the direction the market is headed. For organizations looking deploy communications APIS, get to know the major market players and their offerings.
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The technology behind CPaaS
Communications APIs are central to CPaaS, as well as communications-enabling business apps and workflows. Learn how organizations can evaluate the platform offerings from CPaaS vendors to find the right API to build communications capabilities, such as voice and video, into business apps.
While WebRTC and CPaaS both deal with embedded communications, comparing the two is like comparing apples and oranges. Continue Reading
4CPaaS in action-
An analytical take on the CPaaS market
Take a deeper dive into CPaaS and embedded communications with these videos, as analysts discuss the relationship between CPaaS and UC, as well as the benefits of deploying CPaaS in the enterprise.
CPaaS providers range from startups to legacy UC vendors. Analyst Zeus Kerravala explains how to evaluate providers to find the one that fits your organization's needs.
Learn why CPaaS is the next wave of UC to simplify and reduce the costs of integrating communications with business processes.
Communications platform bundles make integrating communications easier with prepackaged APIs that can be dropped into business apps.
IDC analyst Mark Winther discusses the relationship between APIs and UC, as well as the questions surrounding the compliance, security and auditability of APIs.
Test your CPaaS IQ
Every UC vendor seems to have some kind of API offering. Test your knowledge of CPaaS offerings, API development and enterprise use cases.Take This Quiz
CPaaS terms to know
Becoming an expert in CPaaS means knowing a few key terms. Take a look at our glossary of important CPaaS and API-related definitions.