Telecommunications services aren't the only outsourced items to which enterprises subscribe. Today's hosted services now include video conferencing, collaboration tools, email, file sharing, instant messaging and more -- all of which can be categorized as UCaaS.
This Unified Communications as a Service guide can help you understand what makes cloud UC different from the phone company contracts of yore. Learn the cost benefits and calculations involved in hosted UC services, and determine which cloud UC services you should consider for your enterprise.
Defining Unified Communications as a Service
It is not uncommon for buzzwords to surface and lose their concrete meaning. "Cloud UC" and "Unified Communications as a Service" are two such terms whose meaning is fuzzy, thanks to vendors attempting to make their current products look like UCaaS. In this section of our guide, we help shed some light on the true meaning of these terms.
In this expert response, telecom expert Dave Michels offers a high-level explanation of "cloud" and "UC" before defining "cloud UC" as a whole. Continue Reading
In the industry, it is not uncommon to hear people say both "UC as a Service" and "cloud UC" -- but are these terms interchangeable? Tom Nolle, president of the CIMI Corp. consultancy, explains. Continue Reading
2HOW UCAAS EVOLVED-
The evolution of Unified Communications as a Service
Just like any technology, cloud UC has evolved over time, and so has the market demand for it. In this section of our guide, we take a look at the technology behind cloud UC and examine its market and business impact.
It's evident that the UCaaS market has been sluggish in developing -- but there are some indicators that UCaaS solutions will become more in-demand and will pave the way for a strong UCaaS market in the future. In this feature, News Writer Gina Narcisi explores the development of the UCaaS market. Continue Reading
In order to get cloud UC components from different cloud providers to speak to one another, changes must be made in the industry. Continue Reading
A cloud UC evolution is in the works, and technological and business factors are combining forces to change the way the UC market operates. As apps, communications services and the cloud continue to develop, the relationship among these three factors will influence the UC market. In this tip, Nolle addresses how the cloud is going to affect the world of UC. Continue Reading
It's key that customers fully grasp which UC cloud service models have evolved and how they are developing. This tip offers a comprehensive look at all the UC cloud service options -- allowing you to weigh your options and determine which models best support your voice and UC needs. Continue Reading
New ways of collaboration are deeply influencing cloud-based UC strategies, and the ways in which UC offerings are delivered vary greatly, depending on the vendor. Vendors have come up with two different cloud UC models -- application-centric and process-centric. In this tip, Nolle explains both models in detail. Continue Reading
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3CLOUD VS. ON-PREM UC-
Unified Communications as a Service vs. on-premises UC solutions
Businesses have deployed UC solutions on-premises for years. With the advent of cloud computing, enterprises are reconsidering where to host their UC applications. Are you considering ditching your on-premises ways for the world of hosted UC? This section of our guide, containing a comparison chart and advice from some of our most trusted UC experts, can help you decide whether you are ready to make the plunge.
A lot of companies rely on UC applications to conduct business, and with money on the line, it's no surprise that people are weary about running these types of apps in a hosted environment. In this tip, Nolle explores both the benefits and potential downfalls of UCaaS. Continue Reading
This tech comparison chart offers a detailed, feature-by-feature look at cloud UC to help you decide whether to stick with on-premises solutions or adopt hosted cloud UC. Maintenance, cost, DR plans and more are all addressed, so you can make an informed decision. Continue Reading
UCaaS offerings are starting to snowball, and there are many competing on-premises UC solutions. It can be daunting to decide which type of offering is best for your business. In this tip, Dave Michels explains some of the top considerations that can help lead you in the right direction. Continue Reading
Still need more guidance on whether or not you're ready for cloud-based UC? Answer these questions to see whether UCaaS is right for you. Remember, the cloud and UC are technologies that are always evolving, so even if you say "no" to UCaaS today, review these questions periodically in the future to see if your company has become ready to embrace UCaaS. Continue Reading
Selecting your cloud UC service
When it comes to Unified Communications as a Service, enterprises have a lot of choices to make. Is it best to embrace a hosted or a multi-tenant service model? Are all apps suitable for the cloud, or just some? And there's also the ultimate question of whether or not it even makes sense to include the cloud in the typical UC program. This section can help you answer all these questions so you can start planning your cloud UC strategy.
There are many multi-tenant and hosted UC models available. It's important for enterprises to have a solid grasp on providers' delivery models in order to judge their varying capabilities. It's also advisable to "read between the lines," so to speak, as some UCaaS offerings might not be as promising as they appear. Read this article to learn more about hosted vs. multi-tenant solutions. Continue Reading
Enterprise-class cloud telephony and UC services are catching the eyes of customers. The reason for this is their affordable financial models and extensive features. Are these perks enough for you to move your phone system off-premises? This tip can help sway you one way or the other. Continue Reading
There are a handful of cloud providers who boast Unified Communications as a Service offerings. This UC cloud provider survey will help you review some of the top UCaaS and cloud telephony providers, and see which provider is the best fit for your enterprise. Continue Reading
Ask your Unified Communications as a Service questions
Still have more UCaaS questions? You can send our cloud UC experts a question to answer by emailing firstname.lastname@example.org or by clicking on the expert bios below.