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Building a unified communications and collaboration strategy

Unified communications and collaboration, or UCC, can be a boon for enterprises. Learn how to unlock the benefits of UCC and why you should consider the cloud and mobility in your UCC strategy.

Introduction

The benefits of UCC are many for enterprises that want to improve how employees communicate and work with each other and with customers. But to deploy unified communications and collaboration (UCC) successfully, and access those benefits, requires a strong strategy. This collection of articles provides a comprehensive explanation of UCC benefits, the role of unified communications and collaboration strategy and how to incorporate cloud services and mobility.

1UCC Benefits-

Discovering the tangible benefits of UCC

To have a strong unified communications and collaboration strategy, enterprises must first determine the tangible benefits of UCC. These benefits will differ from enterprise to enterprise, based upon company needs and uses cases. However, all enterprises must have a basic understanding of the elements of UCC, which tools are used for collaboration and how to calculate UCC benefits and ROI.

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Calculating unified communications and collaboration benefits

ZK Research Principal Analyst Zeus Kerravala explains how effectively deploying UCC gives enterprises a competitive advantage and how to calculate tangible collaboration benefits. Continue Reading

Feature

Consult employees before rolling out collaboration tools

Organizations that don't seek an employee consultation before deploying communications tools may struggle with adoption. Learn how to deploy tools that employees want to use. Continue Reading

Feature

End-user training, internal marketing key to UC adoption

You put the future in front of them, yet users still embrace 1-800 conferencing lines. The disconnect often stems from insufficient end-user training and internal marketing. Continue Reading

Tip

Three key questions for a successful hybrid deployment of UC

Managing on-premises and cloud-based apps is quite the balancing act. Enterprises need to determine how important each application is to their overall UC vision. Continue Reading

Video

Unlocking unified communications and collaboration benefits

It can be difficult to quantify unified communications and collaboration benefits during deployment. Analyst Zeus Kerravala explains what enterprises can do to measure tangible collaboration benefits. Continue Reading

2Cloud UCC-

Taking collaboration to the cloud

Enterprises looking to alter their UCC strategy to increase the benefits of UCC should consider cloud services. Many enterprises struggle with UCC deployments due to a lack of expertise or network resources, but the cloud can ease these struggles by providing a simple, scalable and affordable platform that gives them control of the complex UCC infrastructure.

Video

Are cloud services mature enough for UCC?

Learn why moving UCC services to the cloud means a faster deployment, lower costs and a more consistent user experience for employees and customers. Continue Reading

Tip

UC management provides enterprises with cloud controls

When migrating a unified communications system to the cloud, investigate providers' security practices, ensure redundant Internet connections and consider using proxy servers. Continue Reading

News

Enterprise UC managers rein in the cloud craze

Debunking the cloud craze, a panel of IT architects at Enterprise Connect said many of their UC applications are still on premises, or at least hosted in a hybrid structure. Continue Reading

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Adoption of UC cloud services rising, but challenges remain

More enterprises are adopting UC cloud services and moving applications like video and email to the cloud. But roadblocks can impede adoption. Continue Reading

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How to evaluate cloud unified communications services

This guide will help you choose cloud unified communication services that best equip employees to work from wherever they are, and on whatever device they have. Continue Reading

3Mobile UCC-

Taking UCC mobile

A successful unified communications and collaboration strategy hinges on the enterprise's ability to extend the benefits of UCC to their mobile employees. Nearly half of workers consider themselves mobile workers, and if their employer's UCC capabilities don't meet their needs, its UCC deployment is a failure. Avoid that fate by learning to incorporate the mobile dimension into your UCC strategy.

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Preparing the enterprise for mobile UCC

Learn the three steps enterprises must take to successfully deploy mobile UCC. Continue Reading

Answer

Why are mobile-first apps important for a collaboration strategy?

Mobile-first collaboration is a vital part of a UC strategy. Industry expert Jon Arnold explains why organizations must prioritize mobile collaboration for their employees. Continue Reading

News

Businesses get behind mobile-first development for UC

With enterprises increasingly dependent on mobile devices, UC vendors that tackle mobile-first development can differentiate themselves. Continue Reading

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Mobile app support should outweigh device preferences

Don't let consumer popularity cloud your decision-making process when it comes to enterprise device options. Mobile app support is a far more important consideration. Continue Reading

4UCC news-

Read about current trends in UCC

The many benefits of UCC are in the IT headlines every day. Read the latest unified communication news and keep up on major developments and trends in the industry.

News

The workplace trends shaping UC and collaboration in 2016

Evolving workplace trends are affecting how employees collaborate. Learn how UC and collaboration technology must adapt to support new ways of working. Continue Reading

News

UC vendor consolidation rattles market

Following an uncertain summer, unified communications vendor consolidation has made some customers postpone purchases, while others expect price drops and market innovation. Continue Reading

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Organizations take wait-and-see approach to UCC industry consolidation

As some UC vendors look to sell off assets and others look for acquisitions, enterprise buyers shelve purchasing decisions, as they await the outcome of industry consolidation. Continue Reading

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UC Magic Quadrant sees vendor ranking shake-up as market matures

In UC news, Gartner's UC Magic Quadrant shows a maturing on-premises market; a survey of SMBs -- and their experiences with hosted UC -- provides five key findings. Continue Reading

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Cisco, Microsoft want video conferencing systems interoperability

Microsoft and Cisco pledged video conferencing systems interoperability at the Enterprise Connect conference, but cross-vendor technology remains elusive. Continue Reading

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Cloud, team chat apps top trends

UC analyst Irwin Lazar previews Enterprise Connect 2016. He highlights the latest cloud advancements, team chat collaboration applications and vendor strategies. Continue Reading

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