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      • The next frontier for managed print services

        The managed print services (MPS) market has matured since many organisations inked their first deal. Organisations moving beyond first generation engagements have often reached the end of their cost-cutting phase and are now looking for innovation to drive more business value. MPS is extending beyond the enterprise print environment to address requirements of mobile and remote workers, as well as encompass IT infrastructure and business process outsourcing. By leveraging the synergies of managed print services (MPS), business process services (BPS) and IT services (ITS) through a single provider, enterprises can drive business process innovation that pays continuous dividends.

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      • World-Class EA: The Agile Enterprise

        The concept of “agile” has recently come to the fore, typically in connection with technical activities, such as software development. Subsequently, the agile approach has been extended and applied to, for example, solution architecture activities. However, we suggest that agile is in fact a way of working, a mindset. It applies to more than just software development, or architecture, or any other one area of activity. The real benefit comes from applying an end-to-end agile delivery approach throughout the enterprise.

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      • Security Visualisation

        This article is guideline of how to generate a visual representation of a given dataset and use in the evaluation of known security vulnerabilities. Although this example is based on the output of an automated vulnerability scanner (Nessus), the suggested information visualisation process can be applied to generate any kind of visualisation.

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      • The Human Face of Big Data: Data Driven

        On a small scale, the effects of software are benign. But at large companies, institutions, and agencies with hundreds of millions of users, something so apparently small as the choice of what should be a default setting has an immediate impact on the daily behavior patterns of a large percentage of the planet’s population.

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      • Roadmap to unified communications projects that reap rewards

        This e-book provides a roadmap for building a unified communications business case and offers practical strategies for implementing short-term projects with long-term payback, establishing metrics for ROI evaluation, and setting the stage for adoption of richer collaboration capabilities in the future. Get advice from our experts so your next unified communications project is a success.

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      • A new tune for telephony? What MS Lync really means

        Microsoft Lync is a game changer for unified communications, with software companies moving into a market once dominated by networking providers and vendors. MS Lync is a UC platform that integrates everything the enterprise uses. But does this mean companies can now get rid of their PBX systems?

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      • How UC mobility changes your enterprise

        Unified communications and collaboration (UCC) has traditionally focused on the desktop, but due to an expanding mobile workforce and the bring your own device (BYOD) movement, extending UC to mobile devices is the new challenge. Sophisticated mobile devices can easily deliver voice, video and data, which makes them perfect UC endpoints. This TechGuide addresses how a mobile UC deployment should unfold in the increasingly mobile landscape.

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      • Boosting contact center capabilities with unified communications and SIP

        Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.

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      • The impact of combining networking, unified communications

        As new unified communications (UC) applications from traditional vendors and newcomers continue to hit the market, enterprise IT has to make sure increased use of UC applications don’t crash the network. New collaboration and social media apps may be in demand by end-users, but as in politics, IT teams need to reach across the aisle to make sure new UC deployments play well with the company’s overall IT strategy. This handbook looks at how UC applications affect network performance and the importance of coordinating deployments with other enterprise IT plans.

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Featured E-ZINES on searchUnifiedCommunications.comView all >>

  • Network Evolution

    Network Evolution magazine keeps IT professionals up-to-date on next-generation IT enterprise networking.

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

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Featured E-BOOKS on searchUnifiedCommunications.comView all >>

  • Forging the path to tomorrow's CRM

    Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and services -- and they're not shy about letting the social media sphere know when they’re not happy. To keep them coming -- and coming back -- organizations need to ensure that the experiences they’re serving up are nothing less than stellar.

    In our e-book series, The Risks and Rewards of Customer Experience Management, readers will get practical advice and real-world insight into strategies that place the focus of organizations' operations and processes on their customers. The first chapter concentrates on automation in the contact center. It will explore the technologies, such as interactive voice response and virtual agents. And it will examine what organizations need to evaluate when deciding which processes to automate and which areas will always need a human touch. The second installment delves into digital marketing, mobile applications and social media. It's no longer enough to send the same message to all customers; messages now must be personalized -- and soon, based on where customers are at any given moment. The chapter will look at location-based automated marketing and the pros and cons -- including the loss of privacy -- associated with such practices. The final chapter digs deep into the role of analytics in customer experience management plans, scrutinizing data harvesting methods and ways to use big data to augment customer experiences. And the chapter will look at times when knowing all about your customer goes horribly wrong.

  • Market trends tell the future of predictive analytics deployments

    Predictive analytics employs statistical or machine-learning models to discover patterns and relationships in data, thereby enabling the prediction of future behavior or activity. Long used by credit card companies, predictive analytics -- and now self-service predictive analytics -- is making inroads in organizations of all sizes. Based on a survey of more than 3,000 IT and business professionals, this report analyzes their responses to provide information on implementation status, maturity of implementations, value and vendors of predictive analytics tools.

OTHER FEATURED E-BOOKS

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  • The next frontier for managed print services

    The managed print services (MPS) market has matured since many organisations inked their first deal. Organisations moving beyond first generation engagements have often reached the end of their cost-cutting phase and are now looking for innovation to drive more business value. MPS is extending beyond the enterprise print environment to address requirements of mobile and remote workers, as well as encompass IT infrastructure and business process outsourcing. By leveraging the synergies of managed print services (MPS), business process services (BPS) and IT services (ITS) through a single provider, enterprises can drive business process innovation that pays continuous dividends.

  • World-Class EA: The Agile Enterprise

    The concept of “agile” has recently come to the fore, typically in connection with technical activities, such as software development. Subsequently, the agile approach has been extended and applied to, for example, solution architecture activities. However, we suggest that agile is in fact a way of working, a mindset. It applies to more than just software development, or architecture, or any other one area of activity. The real benefit comes from applying an end-to-end agile delivery approach throughout the enterprise.

OTHER FEATURED E-HANDBOOKS