I - Definitions
-
I
inbound call
An inbound call is one that a customer initiates to a call center or contact center.
-
incumbent local exchange carrier (ILEC)
An incumbent local exchange carrier (ILEC) is a type of U.S. telephone company that provided local service when the Telecommunications Act of 1996 was enacted.
-
Indefeasible Right of Use (IRU)
In telecommunications, the Indefeasible Right of Use (IRU) is a contractual agreement (temporary ownership) of a portion of the capacity of an international cable.
-
instant messaging
Instant messaging, often shortened to IM or IM'ing, is the exchange of near real-time messages through a standalone application or embedded software.
-
Internet Protocol (IP)
The Internet Protocol (IP) is the method or protocol by which data is sent from one computer to another on the internet.
-
IP PBX (private branch exchange)
An IP PBX is a private branch exchange (telephone switching system within an enterprise) that switches calls between VoIP (voice over Internet Protocol or IP) users on local lines while allowing all users to share a certain number of external phone lines.
-
IP telephony (Internet Protocol telephony)
IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and instant messaging.