One of the better known CEBP vendors is Avaya Inc. of Basking Ridge, New Jersey, USA. The Avaya CEBP solution consists of a communications process manager, an event processor and software integration services:
- The communications process manager keeps track of data exchanged by business-related systems, flagging significant events.
- When an important or unusual event occurs, the event processor brings key players together using unified communications (UC) encompassing all available technologies such as conventional telephone, voice over IP (VoIP), cellular telephone, instant messaging (IM), texting and email.
- Software integration ensures compatibility among all devices, systems, technologies and programs to minimize conflicts, bottlenecks and delays, allowing decision-makers to do their jobs with a minimum of distraction.
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