Definition

communication portal

What is a communication portal?

A communication portal is a service that allows individuals, businesses, schools and government agencies to share information from diverse sources using unified communications (UC) media.

The most common modes available through a communication portal are e-mail, texting, Voice over IP (VoIP) and conventional telephone services.

Features of a communication portal can include:

  • Call answering and disconnect
  • Call forwarding
  • Call waiting
  • Call holding
  • Caller identification
  • Capability for voice-enabled e-mail
  • Contact whitelisting and blacklisting
  • Ability to dial any number in a document or message
  • Dynamic contact availability and status displays
  • Automatically updated address book
  • Messaging shortcuts for favored contacts
  • Ability to set up and modify conference calls
  • Detailed messaging and contact histories
  • Compatibility with all popular Web browsers
  • Compatibility among multiple service providers.

This was last updated in October 2008
Posted by: Margaret Rouse

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