centrex (central office exchange service)

Centrex (central office exchange service) is a service from local telephone companies in the United States in which up-to-date phone facilities at the phone company's central (local) office are offered to business users so that they don't need to purchase their own facilities.

Centrex (central office exchange service) is a service from local telephone companies in the United States in which up-to-date phone facilities at the phone company's central (local) office are offered to business users so that they don't need to purchase their own facilities. The Centrex service effectively partitions part of its own centralized capabilities among its business customers. The customer is spared the expense of having to keep up with fast-moving technology changes (for example, having to continually update their private branch exchange infrastructure) and the phone company has a new set of services to sell.

In many cases, Centrex has now replaced the private branch exchange. Effectively, the central office has become a huge branch exchange for all of its local customers. In most cases, Centrex (which is sold by different names in different localities) provides customers with as much if not more control over the services they have than PBX did. In some cases, the phone company places Centrex equipment on the customer premises.

Typical Centrex service includes direct inward dialing (DID), sharing of the same system among multiple company locations, and self-managed line allocation and cost-accounting monitoring.

This was first published in March 2008

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