Definition

call forwarding

Call forwarding is a telephone service that automatically routes the user's incoming calls to another number. The process may involve use of a virtual phone number. In a find me / follow me service, call forwarding may allow calls to be routed to the user at any location or to route calls through a number of different phone numbers or other applications, such as voice e-mail or text messaging.

Related glossary terms: Telephony, CoIP (communications over Internet Protocol) , federated presence management (FPM) , dedicated line, Carrier Sensitive Routing (CSR), click-to-talk (CTC), long-distance carrier, zenware, analog telephone adapter (ATA), softphone (soft client telephone)

This was last updated in March 2008

Posted by: Margaret Rouse

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