Definition

Video as a Service (VaaS)

Contributor(s): Katherine Finnell and Stephen K. Campbell

Video as a Service (VaaS) is the delivery of multiparty or point-to-point video conferencing capabilities over an IP network by a managed service provider.

VaaS offerings often include call production, endpoint management, multi-point high definition (HD) bridging, white-glove concierge services, recording and archiving. Customers generally purchase services through a per-port flat rate or through a pay-as-you-go model.  Some service providers also offer a hybrid model that involves supporting the customer's on-premises video team.

VaaS is a good alternative for  businesses that may not have the infrastructure, expertise, budget or desire to support corporate video conferencing services. Many organizations turn to VaaS to enable employee collaboration and customer-facing services without having to worry about the conference participants' underlying networks and technologies. 

This was last updated in October 2014

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