1Top Industry News-
Enterprise Connect 2018 Updates
New big-name players are entering the unified communications game. Meanwhile, entrenched vendors adjust to changing technologies. In our news coverage, track product updates and gather keen insights from industry insiders.
Masergy UCaaS customers can use their human resource applications to automate adding and deleting UCaaS users. The new feature can avoid overpayments. Continue Reading
The line between unified communications and contact center is blurring as organizations look to bring both technologies together via cloud adoption. Continue Reading
The new Avaya Mobile Experience helps contact centers manage incoming calls from mobile phones. Analysts said the latest service could help reduce costs. Continue Reading
The latest Microsoft Teams features include foreign language translation of messages, recording of meetings and integration with the Cortana voice assistant. Continue Reading
Enterprises are taking action to ensure they have the conference room technology necessary to support the latest collaboration tools. Continue Reading
Enterprises are gaining greater clarity about the cost of cloud services for UCC, as many IT departments are discovering that cloud deployments don't usually save them money. Continue Reading
Despite recent economic struggles, the audio endpoint market is benefiting from the newest trend of smaller collaboration spaces in enterprises. Continue Reading
The latest UC products will be on display at this year's Enterprise Connect, including mobile unified communications platforms and team collaboration workspaces. Continue Reading
RingCentral has expanded its cloud portfolio with the release of RingCentral Meetings, a stand-alone web conferencing platform. Other recent product upgrades should make it a stronger player in the contact center market. Continue Reading
Twilio Flex offers a customizable interface that sits atop the vendor's application development platform. The offering could appeal to large enterprises looking for a flexible cloud contact center platform. Continue Reading
2Trends and Analysis-
Enterprise Connect 2018 Topics
Contact center technologies, video conferencing rooms and the lack of integration between Cisco Spark and Microsoft Teams are just some of the topics to follow at Enterprise Connect 2018. Plus, industry analysts dissect these issues and UC users share their stories.
Artificial intelligence in speech recognition is transforming the technology, but are enterprises ready to employ these new tools within their operations? Continue Reading
On trend, many companies are pursuing a team collaboration software strategy to consolidate messaging on one platform to streamline IT and end user communications. Continue Reading
Cisco plans to use the BroadSoft cloud PBX to open Spark to the public telephone network. The PBX came with the Cisco-BroadSoft acquisition completed last month. Continue Reading
Slack and Facebook are making their first appearances at the unified communications conference. Plus, contact center technologies could take center stage at the show. Continue Reading
Microsoft and Cisco interoperability does exist in unified communications. But, for team collaboration, Microsoft Teams integration with Cisco Spark adds another wrinkle. Continue Reading
When overhauling your meeting room technology, don't forget the basics, such as high-speed network connectivity and power accessibility for all end users. Continue Reading
Adding a Vonage cloud business option for the underserved midmarket, ZK Research says new UCaaS option was built with a cloud-native approach to accommodate market changes quickly. Continue Reading
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3Social Media Matters-
Enterprise Connect 2018 on Twitter
Follow #EC18 tweets from our reporters at the show and track insights from users, vendors, analysts and other industry experts.