Unified communications emerged from the limitations of legacy technology and the need to streamline collaboration and enhance productivity. The advent of voice over IP (VoIP) allowed telephony to be merged with other data streams, and gave rise to unified messaging. Following a natural progression, UC products have evolved to include messaging, desktop sharing, presentation capabilities and presence technology.
Despite rapid advancements in communication and collaboration, the value proposition for UC products can still be confusing for many organizations, even large businesses with well-established IT infrastructures. This buyer's guide describes the emergence of UC as an enterprise tool and explores the best use cases for its implementation. It also discusses critical purchasing criteria and provides a comparison of the leading UC products.
1What is it?-
How unified communications emerged for the enterprise
UC products emerged from a need to expand on the capabilities of traditional VoIP. Expert Jon Arnold discusses this evolution and the reasons why businesses deploy UC services.
2Do you need it?-
The business benefits of adopting UC products
UC can offer several benefits over traditional or IP telephony, including worker productivity and company agility. These four use cases highlight those benefits, both for short- and long-term success.
Telephony expert Jon Arnold examines the benefits of UC as businesses look to improve individual productivity, team collaboration and overall organizational agility. Continue Reading
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3How to buy-
Criteria to consider when choosing a UC service
Knowing the important questions to ask before buying any UC products for your enterprise is crucial. Here you will learn the criteria to consider before making any purchasing decisions.
After exploring possible use cases for unified communications systems, examine the value proposition, deployment models and vendor-partner relationship. Continue Reading
4What to buy-
Finding the service that fits your company
Compare the leading UC products and vendors on the market before you make your purchase in order to ensure your choice is best-suited to your organization.
Network expert Chris Partsenidis compares the leading unified communications vendors based on key purchasing criteria, such as end-to-end services and organization size. Continue Reading
5Top product overviews-
A look at the top UC products
Read our in-depth analyses of the top UC products on the market today. Each service offers a variety of features. Discover which service suits your organization.
The Avaya Aura Platform, perhaps best suited for larger enterprises, supports messaging, voice, video, presence and mobility features, as well as virtualization. Continue Reading
The Cisco UC Manager supports instant messaging, video conferencing, mobility and presence technology. The platform can support up to 100,000 users in a cluster configuration. Continue Reading
With its Skype for Business services, Microsoft has shaken up the unified communications market by launching an unconventional platform that's generating significant growth. Continue Reading