Unified communications as a service, or UCaaS, has emerged as a way for businesses of all sizes to streamline communications, enhance productivity and manage costs. As a cloud-based alternative to traditional on-premises UC deployments, UCaaS has evolved to provide organizations with several collaboration and telephony features.
Instead of IT departments managing the UC platform on site, a UCaaS infrastructure is outsourced to a service provider's data center, or offered in a public or private cloud environment. Features such as instant messaging, desktop sharing and presence are provided over an IP network. UCaaS generally follows the software-as-a-service model, where businesses only pay for services they use.
Although variations of UCaaS have been in the market for several years, starting with basic voice over IP, organizations are starting to realize the many benefits this technology offers for today's decentralized workforces. UCaaS delivers a consistent user experience that lets users share information across all types of devices and network environments. It also can be integrated with other cloud-based services, including customer relationship management systems and other third-party apps.
This guide will help you determine if your organization could benefit from UCaaS and detail the factors you should consider before making a purchase. We also compare the leading UCaaS providers in the market, examining how they address company size, technical support and their contact-center capabilities. Our individual product overviews provide more in-depth information to help you choose the product that best meets your needs.
The evolution of UCaaS
Although many companies have been reluctant to move to cloud-based unified communications, UCaaS is proving to be beneficial to companies' budgets and their overall communications infrastructure.
Telephony expert Jon Arnold examines the emergence of UC in the cloud and discusses how its evolution is part of a growing shift toward cloud-based services for the enterprise. Continue Reading
2Do I need?-
Is cloud-based UC right for your organization?
UC as a service provides the many benefits of the software-as-a-service model, including scalability, reliability and performance, as well as enhanced agility and improved user productivity.
Unified communications as a service can take advantage of some significant cloud business benefits, including improved company agility, employee productivity and cost control. Continue Reading
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3How to buy-
Selecting the right cloud-based UC product
The move to cloud-based UC requires a number of careful considerations. Choosing one deployment model over another can greatly affect your business.
When evaluating UCaaS providers and cloud-based products, three important criteria to consider include flexibility, stability and the variety of deployment models offered. Continue Reading
4Which should I buy?-
What the leading UCaaS providers offer
Take a look at the top UCaaS providers, their cloud products and how they might meet your business needs.
5Top product overviews-
The leading UCaaS vendors
Take an in-depth look at the top UCaaS products and services offered today, as well as the factors that differentiate them from one another.
Flexible licensing and contact-center capabilities are just some of the strengths of Avaya cloud UC products, which include IP Office, OnAvaya and Avaya UCaaS. Continue Reading
The Interactive Intelligence PureCloud platform provides a cloud-based suite of communications, collaboration and contact-center applications aimed at organizations of all sizes. Continue Reading
As a cloud-based product, Skype for Business Online continues to evolve into a full-fledged unified communications service, with calling, conferencing and collaboration features. Continue Reading
Univerge Blue's cloud-based communications include extensive mobility features and call-center capabilities. The UCaaS product also offers robust security settings. Continue Reading
VIPedge, the Toshiba cloud UC system, implements unified communications as a service with strong support help and integration with existing Toshiba IP PBX units. Continue Reading
ShoreTel Connect CLOUD provides several software and hardware components, including a collaboration suite, mobility app, IP phones and contact-center capabilities. Continue Reading