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Troubleshooting issues with running hosted Lync for Mac
Is Lync for Mac supposed to be deployed with Lync Online or with Lync Server? If you chose the wrong one, how do you get Lync running the right way? Matt Brunk clears up the mess.
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Meeting expectations with VoIP implementations
What's wrong with VoIP implementations? According to UC expert Matt Brunk, it starts with mismatched expectations about Voice over IP among customers, implementers and providers.
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Configuring a VoIP-over-VSAT Internet office connection
UC expert Matt Brunk offers recommendations for a reader considering VoIP over a VSAT Internet connection in his office. His first tip: Ask yourself why you really want to do it.
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Can Microsoft OCS, LCS and Lync environments coexist?
Many users want to know if Lync 2010 can coexist with previous Microsoft UC clients Live Communications Server and Office Communications Server. Expert Hugh Marlor has the answer.
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Echo issues with hosted VoIP: Split LAN pairs to blame?
Unified communications expert Matt Brunk digs deep into his bag of tricks to help a reader experiencing a persistent echo problem in a hosted VoIP solution with Polycom phones.
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How to handle softphones when keeping voice and data on separate VLANs
Unified communications expert Matt Brunk answers a reader's follow-up question about handling softphones when you've decided to split voice and data traffic on two separate VLANs.
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Should I calculate telecom into my internal metrics?
Telecom industry expert Brad Tucker explains how including analysis of telecom services in your internal IT metrics can help you leverage your services to greater profitability.
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Securing high-definition video conferencing and telepresence calls
Unified communications expert Matt Brunk discusses out-of-the-box video conferencing and telepresence security, means of improving protection, how to test solutions and more.
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Is it possible to connect the IP PBX to a wireless connection?
IP telephony expert Jon Arnold uses an inquiry about IP PBXs and wireless networks to discuss the value of extending the LAN to mobile devices through fixed-mobile convergence.
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The value of toll bypass in the enterprise
IP telephony expert Jon Arnold explains the value of toll bypass in an IP telephony setup, detailing why enterprises should consider it as an option while tempering cost-savings expectations.
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Echo cancellation revisited: Identify and eliminate the root cause of delay
Prompted by a reply to an earlier response, unified communications strategies expert Matt Brunk discusses how to cancel echo when delay is significantly impacting voice quality.
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A step-by-step guide to identifying and resolving background noise and echo
Matt Brunk provides a detailed, step-by-step strategy to accurately identify, address and resolve voice background noise and echo problems
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How can I effectively audit my telecom costs without making a career out of it?
Many companies find auditing telecom costs very difficult. Telecom industry expert Brad Tucker explains how to make staying on top of telecom costs as painless as possible.
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How do I resolve a "presence unknown" display issue when trying to build an OCS Access Edge?
Integration and collaboration expert Hugh Marlor explains how to avoid the Windows 2008 issue of encountering a "presence unknown" display when trying to build an OCS Access Edge.
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When do you need SAN fields for the OCS Pool Certificate?
Unified communications integration and collaboration thought leader Hugh Marlor details the circumstances under which you need to use Subject Alternate Name (SAN) fields for the Office Communicatio...
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When testing our media gateway configurations for OCS 2007 R2 for inbound and outbound calling to/fr
Unified communications integration and collaboration thought leader Hugh Marlor helps troubleshoot an error in Office Communications Server 2007 R2 media gateway configuration.
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What is a key component to successful Office Communications Server 2007 integration with your corpor
Unified communications integration and collaboration thought leader Hugh Marlor identifies a key component for successfully integrating Office Communications Server 2007 with corporate phone system...
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How do I calculate a Real-Time Transport Protocol/Session Initiation Protocol (RTP/SIP) ratio?
Looking to learn more about Real-Time Transport Protocol, Session Initiation Protocol and how to calculate a RTP/SIP ratio? Our expert points you toward the resources you need.
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How many base stations do I need when implementing fixed-mobile convergence?
Unified communications expert Matt Brunk weighs in on fixed-mobile convergence, discussing the optimal number of base stations and other FMC implementation considerations.
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How much power do I have to negotiate contract terms with telecom carriers?
When working out the terms of contracts with telecom carriers, you do have some room to negotiate. Learn where it pays to be flexible and where you should stand firm.
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Using Google Apps and Google+ for remote collaboration?
Can Google Apps and Google+ be used to facilitate communication and collaboration for an enterprise's remote knowledge-based workforce? UC expert P...
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How are social media and social networking different?
Many people view the terms social media and social networking as interchangeable. UC expert Paul McMillan offers his definitions of the two terms a...
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Enterprise social software: Vendor-based vs. consumer?
Should businesses invest in internal, vendor-based enterprise social software or stick with free, public social networking clients? UC expert Paul ...