Many enterprises are still clinging to legacy phone systems. What has been holding back IP telephony adoption?...
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
Does it come down to industry knowledge and acceptance, or is it more of a technological hurdle?
IP telephony adoption will remain slow and steady for a variety of reasons, but the main factor is the reliability of legacy phone systems. Most businesses move to IP to reduce telecommunications costs, and they usually do this when something happens to trigger the change, such as an end-of-life for the phone system. With a weak economy, the IT community is happy to get as much mileage as possible out of their existing infrastructure, and if the legacy phones are working fine, they'll need a really strong reason to change. Of course, the richer communications value that comes from Voice over IP and unified communications is the best reason to adopt IP telephony, but the benefits are hard to quantify. Also, most IT decision makers still have a hardware-based mindset in regards to measuring the value of telephony. Over time, this will change, but it's a key reason why legacy phone systems continue to endure.
For more information, view SearchUnfiedCommunications.com's PSTN vs. VoIP tech comparison.
Dig Deeper on IP Telephony Systems
Related Q&A from Jon Arnold
When evaluating team collaboration apps, organizations must determine which features are required for their users. Expert Jon Arnold offers advice on...continue reading
Mobile-first collaboration is a vital part of a UC strategy. Industry expert Jon Arnold explains why organizations must prioritize mobile ...continue reading
When enterprises make technology buying decisions, employees now wield more power. Learn how lines of business can play a central role in developing ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.