When looking for a video conferencing solution, should I choose a "best-of-breed" solution or go with the most established vendor? I'm currently comparing video conferencing solutions from
All three companies offer compelling solutions. My approach is to first consider possible integration opportunities with existing (or planned) unified communications (UC) components. For example, consider integration with presence and call control to be able to easily transform a single conversation from instant messaging to voice and/or to video.
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If a winner doesn't emerge, then move to endpoint options. An optimal video solution will involve room solutions, desktop (hardware devices and software) and mobile device clients. Be sure the endpoint menu has items that appear to be a good fit. Once basic video conferencing is in place, some vendors may offer more elaborate applications.
Finally, I'd recommend turning to price comparisons to break a tie, while putting more emphasis on ongoing costs such as bandwidth consumption and maintenance.
For more information, take a look at this video conferencing solution wish list to determine the right requirements within your organization.
This was first published in October 2012