Q

What protocols can be used to facilitate communication between a voice card and an IVR system?

What protocols can be used to facilitate communication between a voice card and an IVR system?

I am looking for a protocol to facilitate communication between a voice card and an IVR system. The protocol should have functionality in areas such as:
  • From Voice: Call Opened
  • From IVR: Play Voice File
  • From IVR: Retrieve Digits
  • From IVR: Drop Line
Thus, on a high level, it provides control over the call and the interaction with the end user, over a network.

Are there any protocols that provide this kind of functionality?

The protocol of choice for performing Interactive Voice Response (IVR) functions is VoiceXML, which can play, record and do digit and speech recognition operations.

VoiceXML will be adequate for the operations listed in your question. There are several IVR platforms that support this functionality, including Envox 6 -- the applications are created using VoiceXML and executed on the Envox 6 platform.

This was first published in April 2006

Dig deeper on VoIP Migration and Implementation

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

-ADS BY GOOGLE

SearchMobileComputing

SearchNetworking

SearchTelecom

SearchITChannel

SearchEnterpriseWAN

SearchExchange

Close