- From Voice: Call Opened
- From IVR: Play Voice File
- From IVR: Retrieve Digits
- From IVR: Drop Line
Are there any protocols that provide this kind of functionality?
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VoiceXML will be adequate for the operations listed in your question. There are several IVR platforms that support this functionality, including Envox 6 -- the applications are created using VoiceXML and executed on the Envox 6 platform.
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