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What level of monitoring and reporting is adequate (our system integrator is suggesting Packeteer and NetIQ)?
You want to be able to have enough monitoring and reporting capability to know what is going on in your network at all times and have the ability to troubleshoot and resolve problems quickly. The tools offered by Packeteer and NetIQ both allow for monitoring and reporting. Packeteer also offers a solution for bandwidth management and compression over WAN links. These tools should be adequate for managing your VoIP deployment.