What is the difference between VoIP, CTI (Computer Telephony Integration) and IP telephony?
By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.
VoIP is going to be voice-only. You add telephony -- either of the last two -- and you add things like text, fax and other services that are not available to voice-only. It also will provide you with a far better ROI -- in particular you have many automation possibilities with a fully integrated system. The options are especially attractive if you add universal messaging.
Dig Deeper on VoIP Migration and Implementation
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.