VoIP tends to be relatively inexpensive. What is it about this technology that allows for such cheap VoIP offe...
I can think of many reasons for this, but the simple explanation is that the underlying technology is more efficient at carrying traffic over a network. With legacy telephony, calls are "circuit-switched," which means each one runs over a dedicated connection. While this provides a high quality and secure experience, it is an inefficient use of network resources compared to IP technology. With Voice over IP (VoIP), calls are transmitted in the form of data packets, which essentially traverse the network at no cost. In that regard, VoIP is a lot like email, but since it has more features and capabilities, email isn't usually offered for free.
Dig Deeper on VoIP Migration and Implementation
Related Q&A from Jon Arnold
Team collaboration isn't one-size-fits-all. Distinct user needs must be considered when creating a collaboration assessment to find the best team ...continue reading
The advent of AI and chatbots for customer service does not signal the end of contact-center agents. Learn why agents and chatbots can work together ...continue reading
While text-based communication is growing in popularity, it lacks the context of voice or video communication. UC expert Jon Arnold explains how ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.