What is communication-enabled-business processes (CEBP)?
Requires Free Membership to View
SearchUnifiedCommunications.com members gain immediate and unlimited access breaking industry news, expert advice on UC, technical guides, and more -- all at no cost. Join me on SearchUnifiedCommunications.com today!
Kate Gerwig, Editorial Director
Communication-enabled business processes is a concept created by
analysts from Gartner as a way of explaining the process of applying
communications technologies to efficiently detect and respond to changes
in the business environment. Under ideal conditions changes in normal
business flow would be detected automatically and trigger notifications
via a communications infrastructure to all key personnel as a way of
shortening the "lag" that is inherent when dealing with humans reacting
to any change from the norm. The concept contends that shortening any
latency in reaction to an event outside the norm could prove to be a
competitive advantage. One difficulty in making such a concept a
reality is that no two businesses are exactly the same so the
application of the technology will be different in each business.
This was first published in October 2007