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What do I do after I've integrated my existing UC applications?

After implementing a unified communications (UC) solution that integrates various existing UC applications, what are the next steps?

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After you have integrated your existing UC applications, step one is to loop back and make sure what you've done is working. Are your users happy? Are they seeing value? Are they frustrated? Have they decided it's not worth their time or effort?

Begin to expand your UC capabilities only after user experience has gone well and the users are seeing the value of the investment.

For example, with video, it might be a good idea to expand to business-to-business or business-to-consumer capabilities. It could also be a good idea to take a look at the video enablement in your contact center. This will enable agents to see and be seen by the people they communicate with.

Another way to take a step forward is to take a look at additional business use cases and at some of the developing technologies that may cause users to revisit their initial thinking and set-up. This can spark the organization to evolve and the performance of that organization to improve.

For more information, read more expert advice on alternative uses for video.

This was first published in April 2013

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