Understanding real-time collaboration tools for business
A comprehensive collection of articles, videos and more, hand-picked by our editors
The term collaboration is fluid. There's no single way to collaborate -- and we all do it differently.
Compounding this variability, today's technology keeps evolving, as new capabilities enrich and redefine the collaboration experience. As a result, many employees don't know what's expected when collaborating, especially since few companies have developed guidelines for collaboration features.
Two types of collaboration features should be considered when looking at team collaboration apps. The first set of collaboration features is the communication tools employees need to interact as a team. These core tools include instant messaging, voice, conferencing and presence. Increasingly, video is also becoming a requirement. Interestingly, email is required for some teams, but not for others.
When looking at communications tools, consider if they're real time or near-real time. Ideally, all communication applications should be real-time collaboration. But considering how employees are embracing text-based applications, near-real-time communication is good enough for many teams.
The second set of collaboration features to consider as table stakes involves workflows. For collaboration to be effective, applications and capabilities must facilitate a seamless flow of tasks to get work done. Prime examples include Outlook integration, mobile integration, document sharing and search.
While workflows are collaboration necessities in their own right, integrating workflows with communication applications is what really drives great results. This synergy is the essence of unified communications (UC).
While communications has its own value, it adds new value by making workflows more effective. This combination makes UC a powerful initiative; and to achieve this, you have to consider both elements when identifying collaboration features.
Do you have a question for Jon Arnold or any other experts? Ask your enterprise-specific questions today! (All questions are treated anonymously.)
Breaking down the team collaboration app hype
Collaboration apps grow in the enterprise with or without IT
Why team collaboration apps are a business requirement
Related Q&A from Jon Arnold
Huddle room technology could boost enterprise collaboration. However, businesses need to develop metrics and observe the user experience to ...continue reading
Multiple communication platforms will make collaboration management difficult for IT. Overall efficiency will be reduced with too many different apps...continue reading
Creating an AI project for the contact center means defining the business problem AI should solve and finding the right developer to make the project...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.