Stepping back, though, the soft savings have more to do with the efficiencies that come with VoIP. For example, VoIP often provides richer calling features, making for more productive communication. VoIP also enables presence, which facilitates better real time communication, especially around initiating ad hoc meetings. Since employees only need a broadband connection to use VoIP, this means they can use it in more places, making it easier to stay connected, especially out of the office. With mobility and teleworking growing in importance, the soft benefits of VoIP are becoming easier for businesses to understand.
This was first published in November 2009