By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
More extensive deployments would require VoIP to integrate with the data network as well as the phone system currently in use. This may require some upfront network assessments, and possibly a network upgrade to accommodate VoIP. Once VoIP is deployed, the impact on operational costs should be minimal. Depending on how much VoIP is being used, there may be a need for network monitoring tools to ensure voice quality and to prioritize voice traffic over data traffic.
As VoIP gains wider adoption across the business, the next step will be to plan projects around a more complete migration away from TDM. This will involve moving to a fully converged network environment, which should lead to reduced operational costs in that IT will now only need to support one network, not two. Another project to plan for would be the eventual turnover from legacy telephony systems to IP systems. Not only will these systems be less costly, but they will require less ongoing maintenance and support.
Dig Deeper on VoIP Migration and Implementation
Related Q&A from Jon Arnold
While text-based communication is growing in popularity, it lacks the context of voice or video communication. UC expert Jon Arnold explains how ...continue reading
While messaging has its benefits, employees sometimes need to elevate their conversations to a video collaboration session. Determine how video fits ...continue reading
While artificial intelligence and chatbots are finding their way into contact centers, the industry has yet to feel the full effect of AI tools, ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.