Q

Users accessing network-based data simply by speaking and listening?

I hear that some vendors have released products that enable users to access network-based data simply by speaking and listening. Do you anticipate this to be a lasting trend?
In the last few years, information systems using speech recognition and speech-synthesis as the user interface have entered the market. Currently, there are several solutions available that allow for the access of network data using a telephone and speech - generally referred to as a "voice portal." Telephone-based information access promises to be a large and growing market, mainly because the device is ubiquitous; mobile phones have proliferated and the interface is simple. In addition, the technology available to create voice portals is very mature and stable. Voice portals are commonly viewed as an alternative to Web sites for simple information access. All of which is a long way of saying, voice portals are here to stay.
This was first published in December 2004

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