I hear that some vendors have released products that enable users to access network-based data simply by speaking and listening. Do you anticipate this to be a lasting trend?
In the last few years, information systems using speech recognition and speech-synthesis as the user interface have entered the market. Currently, there are several solutions available that allow for the access of network data using a telephone and speech - generally referred to as a "voice portal." Telephone-based information access promises to be a large and growing market, mainly because the device is ubiquitous; mobile phones have proliferated and the interface is simple. In addition, the technology available to create voice portals is very mature and stable. Voice portals are commonly viewed as an alternative to Web sites for simple information access. All of which is a long way of saying, voice portals are here to stay.
Dig deeper on VoIP Migration and Implementation
Is there a standard for encryption of traffic between IP phones? If no, then what options do enterprises have currently to protect the voice traffic ...continue reading
What protocols can be used to facilitate communication between a voice card and an IVR system?continue reading
Find out more about music on-hold (MoH) capabilities and SIP enabled audio streams in this expert answer.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.