How does telecommunications differ from unified communications and collaboration? Can you explain UC vs. telecom?
Have a telecom question?
Ask our experts by emailing SearchUnifiedCommunications.
Telecommunications is a very broad term, and it comes from a time when telephony was pretty much the only way to communicate in real-time outside of face-to-face settings. Given how much the world has changed since PCs came along, and after that the Internet, this term is now rather anachronistic. Today, telephony is just one mode of real-time communication, and that takes us to the unified communications concept, which could not have existed in earlier times.
Unified communications is basically a platform that integrates various communications modes into a common environment and interface. This makes for a consistent user experience across devices or networks. Telephony is a core element of any UC solution, but the value really comes from integrating voice with other modes, which in turn facilitates collaboration. Working in teams on a remote basis becomes much easier with these tools, and is becoming a key productivity driver as businesses increasingly operate in a decentralized and even virtualized manner.
For more information:
- Define unified communications: Learn what puts the U in UC.
- Understand the components of unified communications.
- Blog: Is it time to say goodbye to the tele in telecommunications?
Dig deeper on Developing a UC Strategy
Related Q&A from Jon Arnold
How can we make sure our VoIP phone system can grow with our company? Telephony expert Jon Arnold explains how the flexibility of VoIP allows it to ...continue reading
Expert Jon Arnold explains the meaning of a per-seat license in terms of how it applies to unified communications software.continue reading
Is a PBX system required when organizations move to VoIP? Or do they need to replace it? Telephony expert Jon Arnold explains the options available ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.