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Is there a provider or out-of-the-box solution that will monitor a network comprised of hardware fro

I have a mixed telephony environment (i.e. Avaya, Alcatel, Cisco, Siemens and Nortel), some of which are legacy as well as international presence. The architectures are migrating from a spoke-and-hub distribution. What monitoring platform(s) would you recommend, that could also handle multiple switches, PBXs and incorporate such applications as voicemail, ACD, IVR, reporting, CTI? Is there a provider or an out-of-the-box solution that can fit our network's needs?

I have a mixed telephony environment (i.e. Avaya, Alcatel, Cisco, Siemens and Nortel), some of which are legacy as well as international presence. The architectures are migrating from a spoke-and-hub distribution.

What monitoring platform(s) would you recommend, that could also handle multiple switches, PBXs and incorporate...

such applications as voicemail, ACD, IVR, reporting, CTI? Is there a provider or an out-of-the-box solution that can fit our network's needs?

From a management/monitoring perspective, there isn't one single solution. Companies will usually use an HP OpenView or IBM Tivoli and then purchase applications that "snap in" to these management "umbrellas".

In my opinion, this is a great opportunity for an application. There are some initiatives in the open source area related to this matter.

Doing a basic Web search with the phrase 'monitoring applications', the site MonitorTools.com came up. You might find something there that may help the decision process.

This was last published in October 2006

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