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Is there a billing system that allocates usage costs?

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Another product is Avotus Professional or Avotus Enterprise. Avotus collects call detail records (CDR) from Cisco CallManager and produces management reports for viewing over the corporate intranet from a standard Web browser. Usage costs can be allocated back to users' departments and divisions. This one also works well and will interface with CallManager.

According to their blurb on the Cisco forum:

"Avotus delivers intelligent communications management for all verticals. To date, our greatest successes have been in healthcare, education, financial services, utilities, and hotel/hospitality. In addition, Avotus offers software targeted to particular verticals.

• Legal and professional services: account code/matter code/authorization code support for Cisco CallManager
• Higher education: Call Cost Summary and Detail Display on the Cisco IP Phone.
"

These are the two best ones that I have heard about -- check them out.

Dig Deeper

This was first published in March 2006

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