Guide to Unified Communications as a Service: Making sense of it all
A comprehensive collection of articles, videos and more, hand-picked by our editors
Is "UC as a Service" synonymous with "cloud UC" or is it a proprietary term? And are services like voice (IP telephony)...
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
and video typically part of the UC cloud?
While Unified Communications as a Service (UCaaS) might have started out as a proprietary term, it's not used that way today. Most everyone uses the term generically. The difference between UCaaS and some other terms is that they don't necessarily imply the UC offering is Software as a Service; you could host a UC server on Infrastructure as a Service or even without a cloud. Adding just the term "cloud" to a UC or voice element isn't all that helpful because there's too much cloud washing to allow you to define what you mean reliably. As for voice and video services featured under UCaaS, I think that all IP telephony is a service, likewise video communications. With UCaaS it's significant because there are data-center-hosted UC options so cloud UC is a different approach to a common application.
For more information: Check out our on-premises vs. hosted cloud UC comparison chart.
Related Q&A from Tom Nolle
Find the right monitoring and management tools for your cloud applications by choosing a strategy that works for your specific needs. Use the data to...continue reading
Telecom expert Tom Nolle explains how to calculate UCaaS costs in this ROI example taking the hospitality and government sectors into account.continue reading
An app may run smoothly on-premises, but that doesn't guarantee cloud success. With security measures and testing, companies can validate cloud apps.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.