Cloud app security may seem like an oxymoron, but security in the cloud is actually quite mature. While initial...
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
cloud offerings had some issues, these have largely been sorted over the years, and players that were "not ready for prime time" have been weeded out.
In fact, cloud has become the great equalizer for smaller businesses to be able to take advantage of mature and secure apps they may not have the resources to support in-house. Businesses can rely on the expertise of cloud providers and piggyback on their security knowledge without having to hire security internally. Hiring security staff in-house can be a risk, because they may not have proven expertise and will only be as good as the services and systems they know.
Cloud-based unified communications (UC) is no exception for the need of an experienced security provider. Some forms of communication will be more sensitive than others, but as a whole, it's best to treat all communications as sensitive material that needs to be secure.
Businesses have homework to do to ensure a provider will meet their cloud app security needs. Make sure the provider has been in business for a while and can verify success with other companies like yours. You wouldn't want to be a provider's first healthcare customer and hope it understands the Health Insurance Portability and Accountability Act, for example. In your request-for-proposal document, ask for references for long-term customers. Definitely call the references, and be sure to ask about any cloud app security breaches.
Make sure the provider has obtained the proper certifications, such as HIPAA and SSAE 16. This shows a commitment to physical security and supporting security within the site.
Evaluate any contract with a cloud provider carefully to make sure it meets your business requirements and understand all the hands that will touch the communications data path. Cloud app security isn't just between the organization and provider. Many cloud providers offer a best-effort service for cloud app security, as they do not control the physical infrastructure that powers and cools their equipment, for example.
That control often lies with a colocation provider, which makes it difficult to figure out what caused a security problem and ensure it won't happen again. If your business can handle best-effort service and a little downtime, this is an acceptable risk. If not, your business needs a provider that will make better than best-effort guarantees for cloud UC security.
Do you have a question for Carrie Higbie Goetz or any other experts? Ask your enterprise-specific questions today! All questions are treated anonymously.
Cloud UC security concerns hold back enterprise adoption
Preparing for cloud app security challenges
How rugged DevOps boosts cloud app security
Dig Deeper on Developing a UC Strategy
Related Q&A from Carrie Higbie Goetz
The growing use of collaboration apps is putting pressure on the business mobile network. Learn how to support collaboration on both mobile and Wi-Fi...continue reading
Learn how to prepare your organization for a SIP deployment through a clearly defined evaluation of your organization's network requirements and ...continue reading
Virtualizing enterprise session border controllers can help reduce business expenses. Networking expert Carrie Higbie Goetz explains how to deploy ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.