Building a unified communications and collaboration strategy
A comprehensive collection of articles, videos and more, hand-picked by our editors
If you're not incorporating mobile-first apps, you probably will pretty soon. It shouldn't be hard to gauge whether...
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
you are, even if you just observe how your employees communicate. But a better indicator will be the questions employees ask IT about which mobile-first apps they should use for collaboration. If that chorus is getting louder, you'd better have answers about where mobility fits in your unified communications (UC) strategy.
Most businesses struggle with mobility, because the expectations among employees are higher than what IT can support. Mobility is going to play a central role in how employees collaborate; and if you're experiencing that gap between IT and employees, you're probably facing broader challenges around bring your own device.
For UC to be worthwhile, IT needs to encourage or incentivize employees to use the mobile collaboration apps supported by the company platform. The purpose of UC is to provide a consistent user experience across all collaboration apps and endpoints.
If mobility is the preferred mode for working, IT must support this, as well as desk-based settings. This also means mobile collaboration must integrate seamlessly with employees using fixed-line modes, since not everyone will work wirelessly all the time.
If IT is willing and able to do these things, then mobile-first apps for collaboration can play a prominent role in UC. However, if there's no clear plan for these apps, or they're not implemented well, employees will find their own solutions. This disconnect will cause mobile collaboration to become highly fragmented and loosely tied, at best, to your UC platform. That's not what you had in mind for UC, so you may have some catching up to do.
Do you have a question for Jon Arnold or any other experts? Ask your enterprise-specific questions today! (All questions are treated anonymously.)
Collaboration apps gain popularity with and without IT
Defining the components of a mobile-first strategy
Consult employees before rolling out collaboration tools
Related Q&A from Jon Arnold
UC adoption is not always easy. IT departments must involve users and understand their collaboration needs to ensure adoption of an enterprise ...continue reading
As a younger generation of workers favors messaging-based communication, team chat apps have emerged to fit the changing needs for business social ...continue reading
Organizations looking to move video conferencing to the cloud should evaluate deployment options carefully. Learn the pros and cons of public and ...continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.