How can I measure the effectiveness of implementing communication-enabled business processes (CEBPs) into my enterprise?
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One way to undertake this task is to start by using readily accepted tools to implement and measure your business processes today. In the past it was not uncommon to define a process using an Excel spreadsheet or a tool such as Microsoft Visio. Now there are standards such as BPM that you can actually use to model processes before embedding unified communications (UC) attributes, and then see the impact of adding these attributes to the business process.
Aside from that, it is really critical to communicate with and take input from the employees that are involved in the day to day process. Because they are responsible for executing, it's important they understand and embrace the changes that you want to implement. It is not uncommon for CEBP to change the way in which a business process might work. It could result in a manual task becoming an automated task. This can have an impact on the employee and that is why it is important to engage them up front and value their input. Ultimately this will drive the success of your project.
This was first published in May 2009