Can utilities companies tie unified communications (UC) technologies into a smart grid system? What benefits would
doing this bring an enterprise?
I'm going to say utility companies have already tied UC to smart grid systems. If you think of the smart grid, much of the smart generation is based on monitoring and communications between providers. The intelligent meters communicate, but the information is of no value if it isn't both actionable and communicated. Since all of this information provides data about outages, preventive maintenance and other tasks, these are easily communicated via UC technology to teams at any time.
Ask the expert
Do you have a question for Carrie Higbie or any of our other experts? Ask your enterprise-specific questions today! (All questions are treated anonymously.)
Probably the best scenario for UC technology in a smart grid system would be in the event of a disaster. You should check out some of the great work by the Information Systems for Crisis Response and Management Association, which focuses on the design, development and deployment of information systems to manage emergency response to crises such as natural disasters. In a disaster, there is a lot of information that needs to be communicated to multiple people quickly. While a smart grid system is only part of the recovery effort, UC is one tool to facilitate communications.
Learn more about smart grid systems:
- What IT managers should know about the smart grid: Learn why smart grid systems are important for the enterprise.
- Smart grid technology primer: Learn the basics and importance of smart grid technology.
- Swiss consortium turns to business analytics to build smart grid: Learn why Swiss companies included a UC technology in their smart grid design.
Dig deeper on Unified Communications Architecture and Service Models
Related Q&A from Carrie Higbie, Unified Communications Expert
Vendors have many names for the user dashboard in a UC system. Expert Carrie Higbie explains how it compares to a single pane of glass.continue reading
With data security breaches headlining the news, UC expert Carrie Higbie explains why enterprises should secure communications platforms.continue reading
Expert Carrie Higbie explains how media servers differ from media gateways and how media servers are useful in video and voice environments.continue reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.