Eye on the unified communications market

Unified communications is a rapidly growing and evolving market, with new products and solutions announced on what seems to be a daily basis. The unified communications (UC) market is composed of various elements and components, provided by a variety of vendors. There are several groups of players in the enterprise UC arena, all coming from different directions: the switch, enterprise IM and presence, messaging, mobile devices, conferencing/collaboration, applications and so on.

Each month, SearchUnifiedCommunications.com will profile a key UC vendor to help you better understand the company's business model and how it may fit into your UC strategy. Check out our list of vendors we've profiled so far and our table of vendors and their products.





OmniTouch UC Suite
My Instant Communicator
Genesys GETS

User Profiles


Intelligent Presence Server
One-X versions

4 UC bundles. Also: CEBP
Services: SIP, Speech, Mobility


Unified Presence Server/Unified Presence Communicator
WebEx, WebEx Connect

Intelligence in network


Mitel Application Suite/Your Assistant
3300 Live Business Gateway

"Presence Everywhere" -- contact center, UM, etc.


UC for Business, UC for Enterprise
Business ConneCT -- SMB

Unified infrastructure, UC applications, Unified Business


Converged Office
MCS 5100

ICA w/MSFT; Comm-Enabled Appls (CEA), Agile


OpenScape UC Application
OpenScape UC Server

Speech-enabled voice portal, multiple PBX integrations; OpenSOA

Interactive Intelligence

Customer Interaction Center (CIC) Vonexus Enterprise Interaction Center

Standards-based "All-in-One" Platform

This was first published in March 2009

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