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Don't underestimate team messaging apps

While real-time voice communications are central to the collaboration process, team messaging apps have emerged to play an important role in everyday business communications.

Manage

How do you deploy virtual session border controllers?

Virtualizing enterprise session border controllers can help reduce business expenses. Networking expert Carrie Higbie Goetz explains how to deploy virtual SBCs successfully.

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How click-to-call buttons threaten call center security

For contact centers, click-to-call capabilities add another layer of security concerns. Denial-of-service attacks and premium rate fraud can be especially harmful.

News

CenturyLink merger with Level 3 could affect UC partners

In UC news, business partnerships are in question after CenturyLink's merger with Level 3. Meanwhile, RingCentral announces third-quarter revenue.

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Unified Communications Basics

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    unified communications

    Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.

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    UCaaS

    Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.

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    Virtual workspace promotes remote collaboration

    A virtual workspace can foster visual collaboration among distributed teams of workers. But seven elements need to come together for a successful rollout.

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