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Do mobile communication apps need CPaaS or UC?

Organizations can choose between CPaaS and UC for mobile communications apps. The internal and external communications needs of employees will determine which approach to take.

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Voice contact-center communications not dead

The phone is still the preferred mode of communications across all age groups for consumers dealing with contact centers, according to a recent survey.

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Visual programming tools coming to CPaaS market

The CPaaS market continues to evolve, as Twilio Studio offers a visual drag-and-drop interface that could reduce the reliance on developers to build communications tools.

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Third-party E911 capabilities expand telephony tools

In UC news, organizations are deploying third-party E911 services for additional call management capabilities, while Genesys announces a chatbot integration with Amazon.

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Unified Communications Basics

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    Visual programming tools coming to CPaaS market

    The CPaaS market continues to evolve, as Twilio Studio offers a visual drag-and-drop interface that could reduce the reliance on developers to build communications tools.

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    unified communications

    Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.

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    UCaaS

    Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.

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