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Adding UC for an efficient contact center design

The first step in call center design is knowing the communication needs of the agents. Matt Brunk explains what UC technology is needed for a call center.

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Google pivots video strategy to sell enterprises on Hangouts

In this Q&A, find out how Google video conferencing and the company’s UC tools are innovating new and existing technologies to appeal to enterprises.

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Partnerships and SLAs make Google Enterprise viable UC option

Consumer Google services like Hangouts weren't always an option for enterprises. New partnerships with UC providers are making Google Enterprise Solutions more appealing as UC tools.

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Making video work in your UC architecture

To successfully adopt video conferencing, enterprises must be sure their UC architecture is prepared. Irwin Lazar explains how to integrate video and the challenges enterprises face.

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