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Success post-Avaya Chapter 11 hinges on business smarts

The Avaya bankruptcy has hurt the vendor's standing in the UC market. Reversing the harm depends on building strong sales, marketing and partner operations.

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Third-party PBX support ending in Microsoft Exchange Online

Some Microsoft customers must quickly re-evaluate their UC strategy after the vendor announced its intent to end third-party PBX support for Exchange Online Unified Messaging in 2018.

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Is a CPaaS or UCaaS platform better for external communications?

While UCaaS has its benefits for internal communications, CPaaS takes the lead for external communications. CPaaS expert Tsahi Levent-Levi breaks down the UCaaS vs. CPaaS debate.

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Some UC providers slip in latest Gartner Magic Quadrant

Unified communications vendors Avaya and Alcatel-Lucent Enterprise stumble in the latest Gartner Magic Quadrant, as Cisco, Microsoft and Mitel extend their market lead.

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