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How click-to-call buttons threaten call center security

For contact centers, click-to-call capabilities add another layer of security concerns. Denial-of-service attacks and premium rate fraud can be especially harmful.

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CenturyLink merger with Level 3 could affect UC partners

In UC news, business partnerships are in question after CenturyLink's merger with Level 3. Meanwhile, RingCentral announces third-quarter revenue.

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What role do legacy backgrounds have in API development?

API development requires not only programmers and developers, but the business insight of legacy IT. Learn why employees with legacy backgrounds are vital to an API strategy.

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Tracking use cases for cloud messaging services

Organizations of all sizes and verticals can take advantage of cloud collaboration tools. The use cases provided here highlight the functionality these apps offer.

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Unified Communications Basics

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    unified communications

    Unified communications (UC) is a framework for integrating various asynchronous and real-time communication tools, with the goal of enhancing business communication, collaboration and productivity.

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    UCaaS

    Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.

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    Virtual workspace promotes remote collaboration

    A virtual workspace can foster visual collaboration among distributed teams of workers. But seven elements need to come together for a successful rollout.

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