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New Fuze software meshes with customer service systems

In UC news, Fuze integrates its cloud communications platform with customer service systems, and BroadSoft's quarterly revenue rises, but profits tumble.

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Choosing the best CPaaS product for your enterprise

Identifying the best unified communications platform service for your company is a complex task. This guide shows you how to evaluate vendors and buy the right CPaaS.

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Cloud unified communications creates new security risks

UC security is not a priority, according to a survey of IT professionals. But security should not be overlooked, as cloud UC creates new risks.

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Enhanced 911 helps pinpoint employee locations

Mobile workers and government rules could force enterprises to enhance their 911 services. In particular, call routing and employee-location management are key issues.

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