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Consult users first for collaboration technology rollouts

IT needs to include end users in UC and collaboration technology rollouts to determine their needs. Otherwise, IT will be disappointed in UC adoption rates.

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Mitel bid about ShoreTel customers, not products

The $540 million Mitel acquisition bid for ShoreTel is about the smaller rival's U.S. customers, not its UC products and services.

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A review of Plantronics Voyager Legend UC headset

The latest Plantronics headset -- the Voyager Legend UC -- allows users to connect hands-free to their mobile devices and UC applications.

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8x8, Conversocial link social media with contact center

UC service provider 8x8 is partnering with Conversocial to offer contact center social media options to connect with customers.

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Unified Communications Basics

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    Video as a Service (VaaS)

    Video as a Service (VaaS) is a delivery model where video conferencing capabilities are outsourced to a managed service provider and delivered over an IP network.

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    How well do you know UCaaS?

    Many organizations are moving their UC services to the cloud and migrating to unified communications as a service. Test your UCaaS IQ with our quiz.

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    Deciding on video conferencing equipment and services

    In part two of our series on video conferencing systems, we examine how to decide what video conferencing equipment and services suit your deployment and business needs.

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